Terms and Conditions of Sale.
A “Pre-Order” is an order on a newly announced product that has not been made commercially available yet.
To place a pre-order: Complete a purchase order on the website, at checkout, please add the comment “This is a Pre-Order” in the comment box, place the order but Do Not pay.
Pre-Orders can also be placed via email to firstname.lastname@example.org or by phone on 01926810510.
When a customer places a “Pre-Order,” they are reserving the item for when it arrives in stock and is shippable at a later date. When a product becomes available, an ETA (estimated time of arrival) date will be advised via email and announced on the news page.
Pre-Orders are saved on a “First come, First served” basis followed by a “First Paid” basis. If you Pre-Order an item, you will be notified when the item is in stock and shippable. It is important it is paid for within 5 working days.
Pre-Orders remain reserved for 5 working days after the product arrival notification. If payment is not received within 5 working days the order will no longer be priority reserved and released to fulfil other paid for orders. Any non-paid pre-order will be deleted from our order system 10 working days after the products arrival in stock.
All Pre-Orders must be paid for before despatch. There are no exceptions.
Cancelling or changing an order
How do I cancel my order?
Since our ultimate goal is to ship out customers’ orders as quickly as possible, there is only a small window of time when your order can be cancelled. Please contact us immediately and speak with a customer service representative by phone on 01926810510.
Any payment for your order will be refunded to your original payment method. If you paid with a credit card, your credit card will be issued a refund (or the transaction will be voided if you cancel your order the same day it was placed).
How do I make changes to my order?
The easiest way to make changes to your order is to call our office, cancel, and place a new order. Please do not send us a request through email for your order to be cancelled, as it can take anywhere from 24-48 hours before emails are responded to and your order will most likely have already been processed.
Spare parts are available from UAV Commercial Services Ltd an Yuneec Authorised sales and service Dealer.
Please note that the use of unauthorised spare parts from 3rd parties may invalidate your warranty coverage.
How long does it take to deliver an order?
Orders for ‘in stock’ and paid for products are normally despatched from the warehouse the same day – providing the order is received before 11am Monday-Thursday.
Items ordered before 11am on Friday will normally be despatched same day but not arrive till after the weekend and items ordered after 11am on Friday will not ship out from our warehouse until the following Monday.
Shipping normally takes 24-72 hours during business days depending on the delivery location.
Is shipping included?
Drones and accessories are shipped Free of charge when ordered together (except North/South Ireland, Isle of Man and Channel Islands). Deliveries for spare parts ordered separately are at an additional cost.
Shipping normally takes 24-72 hours during business days, depending on the delivery location.
Please be aware that most carriers are closed for national holidays and are not held responsible for delays due to weather conditions or natural disasters.
TRACKING YOUR ORDER
Once your order is received it is input into our order system and the payment verified. Once payment verification is completed the order is then sent to our warehouse.
All orders received before 11am will normally be shipped, providing stock is available, the same day. Orders received after 11am will normally be shipped the next day.
Once the order has been shipped you will receive an email with your tracking number. Same day orders can be tracked after 6pm that day, after 11am orders (next day despatch) after 6pm the day of despatch.
If you have not received your order and believe that your package may be lost, please first check with the designated delivery carrier using your tracking number.
If the carrier cannot find your package please contact asap by email email@example.com or phone 01926810510.
Packages can arrive up to 3 days after the advised delivery date.
Please do not open a PayPal claim against the order, as this could further delay the process and costs may be incurred if the package arrives at the designated destination.
All returned Yuneec products must be returned within 14 days of purchase via the point of purchase irrespective of the reason for return.
Product Return Conditions;
– A Product Return Authorisation (PRA) must be obtained for any return. Please contact UAV Commercial Services office for a PRA number via email firstname.lastname@example.org or phone 01926810510.
– All returns must be accompanied by the original proof of purchase receipt showing;
– Date of purchase
– Name of purchaser (must match the name on the return)
– Purchase price.
-The returned product is unused, in its original packaging and protected from returns damage. Yuneec is not responsible for any returned product received damaged – see below.
– All returns are delivery pre-paid.
UAV Commercial Services recommends that you;
(1) use a carrier that offers shipment tracking for all returns.
(2) either insure your package for safe return to UAV Commercial Services or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit.
If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
UAV Commercial Services want you to be completely satisfied with your shopping experience. If for any reason, you don’t like or change your mind about an item you purchased from us, you may return New and Unused merchandise (with original contents and packaging) within a 14 day return period from the original date of purchase for a refund to the original payment method.
How do I get my aircraft serviced?
Contact UAV Commercial Services LTD a Yuneec Authorised Service Centre email@example.com 01926810510 Customer Service is open Monday-Friday 9:00am-5:00pm (GMT).
How long will service take?
Service times depend on the nature of the issue and the availability of service parts at the service location. When you enquire with us, we will give you an estimate where possible, though some problems have to be inspected before an accurate assessment can be made. Be assured that your product is in expert factory trained hands, and we want to get you back airborne as quickly as possible!
How do I check the status of my service request?
Contact us via phone 01926 810510 or email firstname.lastname@example.org and we will be happy to update you on the progress of your service.
One of my accessories isn’t working. Can I order a replacement?
Most accessories that shipped with your aircraft can be replaced. Please contact us and our technical support will help you diagnose the issue. If you then decide to order a replacement part, we will advise on the cost and delivery times. We only use genuine Yuneec parts and components and our service team are trained by the manufacturer.
Yuneec products and accessories are guaranteed against manufacturing defects for a period of twelve (12) months from the original date of purchase. Yuneec’s sole obligation in the event of such defects during this period is to repair or replace the defective part or product with a comparable part or product at Yuneec’s sole discretion.
Except for such repair or replacement, the sale, processing or other handling of this product is without warranty, condition or other liability. Damage (including crash damage) resulting from use, accident, or normal wear and tear is not covered by this or any warranty.
Yuneec and UAV Commercial Services Ltd assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of this product. In no event shall Yuneec or UAV Commercial Services Ltd be liable for incidental or consequential damages relating to or resulting from the use of this product or any of its parts. Please review the instructions carefully when using the products. Returns or replacements of parts and/or products may be subject to shipping, handling, replacement and/or restocking fees. Please see the warranty chart for further information.
- These conditions must be met for warranty service
- Product must not be tampered, modified, or been serviced by an unauthorised individual.
- Product must have been used in a normal manner as described in the owner’s manual.
- Serial number, labels, and tamper stickers must be intact with no signs of alteration.
- A valid proof of purchase must be submitted. Receipt or sales invoice.
- Conditions and situations that are not covered under warranty
- Any crash caused by non-manufacture defects.
- Damaged caused by anything but normal use as depicted in the user manual.
- Damaged caused by modification or alteration of the product.
- Damaged caused by an unauthorised form of battery, or charger.
- Damaged caused by pilot error.
- Damaged caused by improper setup.
- Damaged caused by operating the unit in an unsafe environment.
- Damaged caused by bad weather.
- Damaged caused by using unauthorised replacement parts.
- Damaged caused by using a defective, or low charged battery pack.
The manufacturers warranty covers all labor parts and return shipping. If the product(s) do not fall under warranty, UAV Commercial Services will advise the customer of the cost of the repair (parts), labour, and shipping.
Please contact us if you have any further questions.
Tel: 01926 810510
Service outside the warranty period
If your Yuneec Aircraft requires service outside of the limited 12 Month Warranty period, you still have access to all the available service options, but will be responsible for the cost of service, including parts, labour and shipping. We as your local Authorised Service Center will provide you with an estimate of service/repair cost which will require your authorisation before the work is started.
Our current online payment method is by direct bank transfer.
We can request payments using PayPal and are able to take credit card paymentswhich must be placed over the phone via our main office on 01926810510